BziBee and Alison 's Blog

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No loyalty from the buyer? Let them go and fast !

We posted an add and had a buyer reply for more information. Quickly we worked hard and had them on the phone with a lender and in the office for a consultation with in 48 hours. I went over every aspect of buying a home and spent from 5pm to 8pm on a Friday night reviewing homes ideas, process and how we work had to negotiate for them.  I explained to them the importance of a buyer broker not only for me but for them as a buyer Virginia is a buyer broker state, I you do not work for the buyer then you clearly inform the buyer they are not represented in the transaction. I prefer to work under buyer broker and thus explained to them after the 1st tour I will expect them to have some loyalty to my team before we continue to work for them.

This is the email I received:
It was definitely a pleasure meeting you; I can clearly see why your business has been so successful throughtout the years.  We appreciate you taking your time out to assist us in our endeavors. We understand your reasoning for enforcing a buyer/broker agreement and agree that it is a wonderful tool for a broker to use to ensure better results.  Consequently, as a buyer we feel slightly disadvantaged as it relates to thus said agreement, so as a precautionary measure and an effort to remain free agents, we will not bind ourselves to a formal contract in order to utilize your services. You informed me to give you a decision after viewing the properties tomorrow, but I felt it best to share our thoughts before hand.
 
Sincerely,
New buyer 

My reply:
We wish you well on your journey. Trista and I are true professionals who only work with an employment contract.
The homes you were interested in seeing are under contract with multiple offers. Colony may still be an option but we were told there is mold extensive damage and will not qualify for any type of loan. With that being said we have given enough consultation and effort to locate a home for you on an uncommitted basis. My team cannot work for someone who does not see the value we offer. 
I'm sorry to say we must decline working with you at this point. Should you see our value and commitment to you, we would love to work for you only with a buyer/broker. 
We know your a solid buyer with excellent credit and someone will help you I'm sure. The buyer broker allows to do my best for you, without this we are only a facilitator and may not be working for you as aggressively as you would like. 

Alison Creamer

Finial thoughts
Its a tough market, and to give up a ready willing able and qualified buyer is not an easy task. After 10 years of doing this I have been burned more than once jumping at a sale with out doing it properly. I'm sure I offended the buyer and maybe even made them mad. There is no way I'm going to take time away from my clients who know love and trust me and I'm certainly not going to take time way from my family for someone who cannot at least give me a few weeks of exclusivity.

Tell me what would you have done ?

 


Alison Creamer, Realtor, ABR, CDPE
Direct 757.652.8880
Licensed to sell Real Estate in Virginia
Keller Williams Realty
Follow Me On Twitter

Sell Hampton Roads Homes

 

 

Comment balloon 2 commentsAlison Creamer • March 20 2011 08:46AM

Comments

Great response.  If someone is not willing to work exclusively with you, then you really do not need to be wasting your time with them.  While buyers can be scare, you a probably better off finding one who will value your efforts.  You only have so many hours in a day.

Posted by Rodney Mason, AL, GA, SC, & TN (Guaranteed Rate) over 8 years ago

unless u put them on a drip mls campaign and with no effort the will write it up with u if u found it for them.

Posted by Paul Gapski, 619-504-8999,#1 Resource SD Relo (Berkshire Hathaway / Prudential Ca Realty) over 7 years ago

Participate